Return&Refunds
Returns & Refunds
Geared Up Labs
Geared Up Labs aims to maintain clear product documentation and product integrity throughout the order process. Returns and replacement requests are reviewed based on the condition of the product, order information, and available lot or batch documentation.
1. Returns & Product Integrity
Due to the nature of research materials, returns are reviewed individually. To help maintain product integrity and traceability, returned products should remain in their original packaging and condition.
Products that have been opened, transferred, altered, or otherwise handled after delivery may not be eligible for return.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact our support team as soon as possible.
Reporting Window: Please report damaged, compromised, or incorrect items within 48 hours of delivery.
Required Documentation: Your order number, full name, and clear photos of the product, packaging, shipping box, and applicable lot or batch information may be requested.
Resolution: After reviewing the information provided, we may issue a replacement or applicable store credit.
3. Order Cancellations & Modifications
If you need to cancel or modify an order, please contact us as soon as possible after placing the order.
Once an order has been processed for shipment or transferred to the carrier, cancellation or modification may no longer be possible.
4. Lot Information & Chain of Custody
Order and lot information may be used to help maintain a clear record of the product from shipment through delivery.
When requesting a return or reporting an issue, customers may be asked to provide relevant order, lot, packaging, and delivery information to help verify the product’s condition and traceability.
5. Refunds
Approved refunds or store credits are processed after the applicable return or order issue has been reviewed.
Refund timing may vary depending on the original payment method and payment processor.
6. Contact Information
If you have questions about returns, replacements, or order documentation, please contact our support team.
GEARED UP LABS
Operated under Geared Up Labs, a HealthStirs Inc. Company
Official Address:
1000 Town Center Drive #520C
Oxnard, CA 93036